Help Centre
How can we help?
Answers about bookings, parties, payments, communities and running your field on TACPLAY.
Getting started
Your account, the app and first steps.
What is TACPLAY?
TACPLAY is a paintball platform: players find fields, book sessions and parties, join communities and earn ranking points; field owners manage bookings, check-ins and marketing.
Do I need the app?
You can browse fields and book parties on the website. Joining player sessions, chats, rankings and the Marketplace happens in the TACPLAY app for iOS and Android.
Is TACPLAY free for players?
Yes, creating a player account is free. You pay for the sessions and parties you book. TACPLAY Premium unlocks extras such as earning Ranked Points and selling on the Marketplace.
Sessions & bookings
Finding games and booking your spot.
How do I book a session?
Find a field, pick an upcoming session and join it in the app. You'll get a QR ticket that staff scan when you arrive.
What's the difference between Social and Ranked?
Social sessions are casual open play. Ranked sessions are verified matches: Premium players earn Ranked Points (+50 for a win, +20 for a draw, +10 for a loss) once the result is confirmed.
Can I book for friends?
Yes. Share the session in a group chat so everyone books their own spot, or book together as a team.
Parties & events
Birthdays, team building and group events.
How do I book a party?
Go to Book a Party, choose your location and a party package, pick a free date and time, then confirm with your account details.
Why are some dates not available?
A party reserves a zone, marshals and equipment at the field. Dates are only offered when everything is free and the field's notice period is respected.
What happens if the field cancels my party?
Fields must give a reason for every cancellation. You'll see it in My bookings, and the field will contact you about a new date or refund.
Payments & cancellations
Paying, refunds and changes.
When do I pay?
Payment options are shown before you confirm a booking. Some fields ask for full payment, others a deposit.
Can I cancel my booking?
Each field sets its own cancellation rules, shown on the booking. Contact the field from your booking if you need to change or cancel.
Community & Marketplace
Chats, groups and buying or selling gear.
Who can create a community?
Only players. You can chat one-to-one with any player or create a group for your squad, city or play style. Field owners can't create communities.
Who can sell on the Marketplace?
Verified TACPLAY Premium players selling equipment they own, for €5 per advert. Field owners, shops and businesses can't list products on the Marketplace.
How do I report a player or listing?
Use Report on the message, profile or listing. Reports are kept confidential where possible, and TACPLAY can remove content or restrict accounts that break the Community Guidelines.
For field owners
Listing your field and using the dashboard.
How do I list my field?
Create a field owner account, add your arena details, opening hours and packages, and publish. Players can then find and book you.
Which plan do I need?
Bronze covers bookings and check-in. Silver adds marketing tools and staff scanner access; Gold adds full analytics and branding. See the pricing page for details.
Can I sell gear or run a community?
No — the Marketplace and communities are for players only. Fields reach players through the sessions, events and parties they publish.
Still stuck? We’re here.
Email [email protected] or send us a message.